SRA price transparency: what must be on the page, service by service

The rule doesn't cover everything a firm does. It applies when your website offers any of the specified services — a fixed list split by audience:

For each specified service you offer, the page must give a reader a genuine sense of what their matter will cost — not a teaser figure. In summary, that means:

• The price — a total cost, or where that isn't practicable an average or range, with the basis of your charges (hourly rates, fixed fees, or both).
• VAT — whether it is payable on your fees and on each disbursement, and whether displayed figures include it. “£950 + VAT where applicable” with no explanation is a classic near-miss.
• Disbursements — the third-party costs a matter typically involves (search fees, court fees, application fees), described and priced or ranged. These are often the largest numbers on the invoice, so leaving them off makes the published price misleading.
• Key stages and timescales — what happens, in what order, and how long each stage usually takes. This is the requirement most often missing entirely.
• People — the experience and qualifications of those doing the work and their supervisors.
• Scope — what the price includes, and anything a client might reasonably expect that it excludes. Plus, where conditional fee or damages-based agreements are used, the circumstances in which the client may still have to pay.

The disclosures look different in each service: conveyancing turns on leasehold extras and search bundles, immigration on Home Office fees, debt recovery on the undisputed-versus-defended divide. Each guide below covers who the rule catches, what must be published for that service, and the gaps we see most: